PROBLEM
MAKER
MAKER
THE PROBLEM
Problem
Problem
THE PROBLEM
Support was flooded with "Where is my order?" (41% of emails). Data lived in three systems, reports took half a day every week, and delays created anxious customers.
Agents wasted time switching between Shopify, a 3PL portal, and the helpdesk just to provide basic status updates. On top of that, weekly reporting consumed half a day and still failed to give managers actionable insights on time. The context was fragmented, with order IDs, tracking numbers, and carrier events scattered across separate tools.
Support was flooded with "Where is my order?" (41% of emails). Data lived in three systems, reports took half a day every week, and delays created anxious customers.
Agents wasted time switching between Shopify, a 3PL portal, and the helpdesk just to provide basic status updates. On top of that, weekly reporting consumed half a day and still failed to give managers actionable insights on time. The context was fragmented, with order IDs, tracking numbers, and carrier events scattered across separate tools.
Support was flooded with "Where is my order?" (41% of emails). Data lived in three systems, reports took half a day every week, and delays created anxious customers.
Agents wasted time switching between Shopify, a 3PL portal, and the helpdesk just to provide basic status updates. On top of that, weekly reporting consumed half a day and still failed to give managers actionable insights on time. The context was fragmented, with order IDs, tracking numbers, and carrier events scattered across separate tools.
